SHIPPING POLICY

To our customers,

Thanks for your support on SOUNDPEATS. Please accept our sincere apology if delay, or other issues happen to your shipment recently. Shipping time can be affected by variable customs clearance time, inclement weather, public holidays, or other conditions beyond our control. Also, due to additional processing precautions for COVID-19 and shipping carrier capacity, please note that shipping timelines could be longer than anticipated.

SOUNDPEATS Team.

ORDER PROCESSING TIME
After you place an order you will receive an order confirmation email. Orders are processed within 3 - 5 business days pending availability and credit verification. Business days are currently defined as Monday -- Friday. Please keep in mind: orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.
TRANSIT TIME
Please provide a physical shipping address at checkout. At this time we are unable to ship to Post Office Boxes, APO, FPO, or DPO addresses.

Fulfilled by Local Amazon Warehouse Shipping Fees Shipping Time
Australia, Canada, Mexico, United States, Japan Free 2 - 5 Business Days
Fulfilled by China Warehouse Shipping Fees Shipping Time
Hong Kong, Macau, Taiwan 8 USD, FREE shipping on orders over $59 3 Business Days
Jordan, Kuwait, Pakistan 8 - 10 Business Days
Malaysia, Philippines, Vietnam, Thailand 8 - 10 Business Days
United Arab Emirates, Iran, Qatar, Yemen, Turkey 13 - 16 Business Days
Israel, Croatia, Czechia, Slovenia, Ukraine 12 USD, free shipping on orders over $99 12 - 18 Business Days
Saudi Arabia 15 - 16 Business Days
South Africa, Morocco 20 - 25 Business Days
Brazil 20 - 25 Business Days
Republic of Colombia 15 - 20 Business Days
Chile 15 - 20 Business Days
Fulfilled by EU Warehouse Shipping Fees Shipping Time
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Caribbean Netherlands 20 USD 2 - 5 Business Days

Note: For Korean and Brazilian customers, please kindly leave your customs codes or CPF in the order notes when filling out your shipping info.
INTERNATIONAL CUSTOMS AND DUTY POLICY
As we are unable to advise the exact amount of custom and duty fees, buyers are responsible for all customer and duty fees that may occur to the order once it has reached the destination.
ADDITION NOTICE ABOUT SHIPPING
Shipping fees are non-refundable. If you refuse any shipments from isoundpeats.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. Goods received need to be acknowledged upon delivery at the given address. We take no responsibility for the acknowledgment given by any alternative person other than the person ordering the product at the address mentioned while placing the order.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). SOUNDPEATS does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
RESERVED RIGHTS REGARDING SHIPPING
SOUNDPEATS reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, Potential fraudulent or criminal activity. Similarly, SOUNDPEATS reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
  • Similarly, SOUNDPEATS reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
    All claims, if any, for shortages or damages must be reported to customer service delivery through the contact us page on the web store. To return any items bought on isoundpeats.com, ensure the item is in line with the conditions in the Return & Refund Policy.

    Contact us

    Looking for support with a personal touch? Feel free to give us a call, send us an email, or start a chat with us for further support. Learn more about our Privacy Policy

    Chat with us

    Call us

    Customer Service Phone
    +1 (855)997-4505 (US)
    9:00 am to 5:00 pm PST, Monday - Friday

    Customer Service WhatsApp
    +86 - 136 3166 4434

    Email us

    Send us an email >
    We’ll get back to you within 48 hours of receiving your request.